Questions and answers
After the release of each new Birchpunk series, a countdown starts, during which you can pre-order your favorite merch. After the collection of pre-orders is completed, we start production. The production of merch takes about one week. Then we transfer the orders to the courier delivery service SDEC.

In total, it will take approximately 2.5-3 weeks to receive a pre-order from the moment of payment.
Delivery is carried out only on the territory of Russia by the courier service of SDEC to the specified address or to the point of issue of orders. International delivery is possible by agreement.
When placing an order on our website, you can pay online using a credit card, Apple Pay or Samsung Pay.

After registration, you will receive an order confirmation and a payment receipt by e-mail.Payment acceptance is organized by the Robokassa payment aggregator, which allows you to make payments by credit and debit bank cards of the VISA, MasterCard, VISA Electron and Maestro payment systems, as well as QiWi, Apple Pay, Samsung

Pay, etc.If you have any problems with payment, please contact us via mail or by phone +7 (926) 204 43 40 from 10:00 to 20:00 Moscow time.
If you wish to issue a return or exchange, please send an email to our email address, indicating your details: full name, order number and reason for return. Within 3 working days, our managers will contact you to discuss all the details of the process.

You can issue a return or exchange within 14 days of receiving your order.

If, after purchasing the goods, you find a factory defect, then the return of the goods will be free for you. Return of goods of proper quality is made at your expense.
By placing an order in our online store, you agree to the terms of the and the Privacy Policy Public Offer and the Privacy Policy
Made on